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Tenants & Advocates
Welcome to RHINO!
Tips for Managers
Make housing feel more like a community...
What makes housing feel like a community?
Communities are made up of working relationships between landlords and tenants based on:
fairness and accountability
open two way communication
treating tenants as customers who have a choice of where they want to live.
Management companies can support community stability by:
balance needs of tenants and the property maintenance
limit staff turn over
provide staff training in human relations, customer relations, and diversity
1. Not trained to work with people.
2. Power trips.
3. Lack of resources to do the job
4. Lack of respect from higher ups.
What steps can an owner or manager take
create clear rules, enforce them fairly
focus on safety and security
respond promptly to tenant requests
publish a newsletter
provide opportunities for feedback
cooperate with tenants organizations
support tenant sponsored activities
Tenants what is management doing right where you live?
send your thoughts and ideas to
Notes & Links
Brian Carnahan and Allan Pintner inspired this web page. Their article is attached at the bottom of this page
Carnahan and Pintner Units Sept 2011.pdf
May 16, 2012, 11:39 AM