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Service Enriched Housing

Service Enriched Housing brings health and social services into the households of families living in affordable housing settings. 
Responses continue to trickle in, next update scheduled for 7/18/14, meanwhile take the survey and share the link

Social Service Providers working in rental housing

Service enriched housing is a growing segment of the rental housing industry. Whether permanent supportive housing, service coordination, or family self sufficiency, service providers can experience conflicts between client/tenant needs and owner/agent expectations. Rental Housing Information Network in Ohio (RHINO) wants to know your experiences. All responses will remain anonymous and confidential, but a summary of responses will be published to the RHINO web site (see right column)

Examples of Service Enriched Housing

Not a new idea
The idea of using affordable housing as a launch pad for family and social development goes back at least to the invention of public housing in the 1930's in the US.  Many of the pioneers of public housing in the US were "graduates" of the settlement house movement of the 1880-1930 period when well off reformers moved into low income immigrant communities to teach the immigrant families basic skills for living.

  Preliminary results (7/9/14) based on 12 responses.

1. Are you employed by public 7

private, non profit

2. What services do you carry out with tenants? info & referral 11

counseling & problem solving 7

dispute resolution 4

one time assistance and household expenses 1

temp agency 1

recreational & social 2

support tenants organization 3

property management 1

home search 1

3. Do you carry out duties for the management company or property owner? no 10

very limited 1

yes 1

4. What is your highest level of professional attainment? HS 3

Bachelor 6

Masters 3

5. Are you a licensed social worker or counselor in the State of Ohio? licensed 5

not licensed 7

6. Is your supervisor a licensed social worker or counselor in the State of Ohio?

Licensed social worker 8

Licensed Counselor 1

Not licensed


Registered Nurse

Not licensed 3

7. What client/tenant information to you provide to your employer? Name of client/tenant 5

time spent on contact 6

type of service provided 10

personal info provided by tenant/client 8

info from management 1

8. What client/tenant information to you provide to the owner/agent? Name of tenant/client who receives service? 3

Time spent with client/tenant who receives service? 3

Type of services provided to an individual? 6

Personal information about the client/tenant obtained in the helping process? 3


as requested 1

client health and safety 1

need for accessible housing 1

all 1

none 1

9. Do you obtain a written Release of Information from a client/tenant before sharing her/his personal information? yes 10

sometimes 2

10. Does your employer or owner/agent seek personal information about client/tenants? Frequently 3

Occasionally 4

Never 5

11. Do you participate in meetings with client/tenants and owner/agents? when invited 11

never 1

12. If you do participate in meetings with client/tenants and owner/agents, what role do you play in the meeting? advocate for client 5

mediate/disute resolution 5

explain management policy to tenant 2

observer 1

convenor 1

13. When you feel caught in a potential conflict of interest between client/tenant needs and owner/agent expectations where can you find guidance? owner agent 3

policy, workplan, employ agree 4

HUD guidance 4

supervisr/co worker 7

ethical values 5

other professional 4

FH org 1

legal aid 1

family, friend, mentor, religious counselor 1

quality assurance 1

14. Is there more about your practice that you need to tell us? Work with people who have developmental disabilities. Many more people leaving state operated facilities with long histories of property destruction. Not enough resources are following these folks into the community long term to meet thier housing needs. Also, not enough quality subsidized housing available. OHFA seems only interested in MH consumers.

It has become more challanging to locate and secure new resources due to the economical environment. Equally challenging to engage tenants in educational and health related presentations as result of variations in age , some more moblie and indepentend than others. Have seen bullying in the aparments as well.

 Notes & Links